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The Business Analyst (Hospitality) is responsible for providing data-driven insights and business

intelligence to support strategic decisions in resort operations, sales, marketing, and finance.

This role focuses on analyzing guest trends, revenue performance, cost structures, and

competitive benchmarks to enhance profitability and improve guest experience.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, Finance, or

related field.

• At least 3 years of experience as a Business Analyst, Financial Analyst, or Revenue

Analyst in the hospitality industry.

• Strong knowledge of hotel KPIs (RevPAR, ADR, GOP, NOP) and F&B performance metrics.

• Proficiency in MS Excel, Power BI/Tableau, and hotel PMS/CRM systems.

• Background in hospitality operations (Front Office, Reservations, F&B) is a strong

advantage.

Skills & Competencies

• Strong analytical and critical thinking skills.

• Financial modeling and forecasting expertise.

• Excellent presentation and communication skills.

• Detail-oriented with the ability to translate data into actionable insights.

• Project management and cross-functional collaboration skills

The Guest Experience & Development Officer ensures that all guest touchpoints meet brand

standards, service quality, and compliance with hospitality best practices. Acting as an internal

auditor for guest experience processes, the role evaluates service delivery, monitors ISO and

quality standards, and manages programs such as mystery shopper initiatives, guest satisfaction

surveys, and service recovery protocols.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.

• At least 3 years of experience in hotel/resort operations, guest services, or quality

assurance.

• Knowledge of ISO standards, quality management systems, and hospitality audits.

• Experience in mystery shopper programs or guest experience measurement is an

advantage.

• Strong background in hospitality service culture and guest relations.

Skills and Competencies

• Analytical and process-driven mindset.

• Strong observation, documentation, and reporting skills.

• Excellent communication and interpersonal skills.

• Ability to influence and collaborate across departments.

• Knowledge of quality assurance tools, guest satisfaction metrics, and auditing methods.

The Human Resources Manager is responsible for developing, implementing, and

managing all HR programs and policies across Royal Oak Hospitality & Leisure

Corporation (ROHL) and its managed properties (Acquatro Suites, Dos Pebreros Café,

Vivara Hot Springs, and future developments).

This role ensures compliance with Philippine labor laws, maintains strong employee

relations, oversees recruitment and training across all business units, and drives

performance management aligned with Royal Oak’s corporate values and brand culture.

The HR Manager acts as the strategic business partner to property leaders, ensuring

people management systems, organizational structure, and staff productivity support

ROHL’s mission of operational excellence and sustainable growth.

Qualifications

• Bachelor’s Degree in Human Resource Management, Psychology, or related

field.

• At least 5 years of progressive HR experience, preferably in hospitality or multiproperty management.

• Strong understanding of DOLE compliance, payroll systems, and manpower

planning.

• Excellent communication and people management skills.

• Proficient in MS Office, HRIS, and digital collaboration tools.

• Able to lead multiple property teams and enforce consistent HR practices.

Skills and Competencies

• Strategic HR & Manpower Planning

• Recruitment & Onboarding

• Labor Law & DOLE Compliance

• Employee Engagement & Retention

• Performance Management & KPI Evaluation

• Training & Leadership Development

• Conflict Resolution & Employee Relations

• Communication, Integrity, and Professionalism

• Aligned with Royal Oak’s Core Values:

Integrity & Authenticity, Operational Excellence, Passion for Filipino Hospitality,

Guest-Centric Innovation, and Sustainable Growth

The HR Associate – Generalist provides comprehensive HR support across all Royal Oak

properties and the corporate office. This position is responsible for recruitment,

timekeeping, employee relations, labor relations assistance, onboarding, training

documentation, HR records management, HRIS updates, and employee engagement

support.

The role ensures the accurate implementation of HR processes, supports day-to-day HR

operations, helps maintain compliance with DOLE and internal policies, and provides

administrative and coordination assistance to the HR Manager.

The HR Associate plays a key role in ensuring a smooth employee experience, efficient

HR workflows, and adherence to Royal Oak’s brand values and service culture.

Qualifications

• Bachelor’s Degree in HR Management, Psychology, Business, or related course

• At least 1–2 years HR experience (generalist or assistant level preferred)

• Knowledgeable in basic labor laws and HR processes

• Good communication and interpersonal skills

• Organized, detail-oriented, and able to handle confidential information

• Proficient in MS Office and basic HRIS platforms

Skills and Competencies

• Recruitment & Onboarding

• Employee Relations Handling

• Timekeeping & Payroll Support

• HR Documentation & Filing

• Records Management & HRIS Updating

• Administrative & Coordination Skills

• Communication & Customer Service

• Compliance & Confidentiality

• Aligned with Royal Oak Core Values: Integrity & Authenticity, Operational Excellence, Guest-Centric Innovation, Passion for Filipino Hospitality and Sustainable Growth

The Finance Manager is responsible for the overall financial planning, analysis, reporting,

and control of Royal Oak Hospitality & Leisure Corporation (ROHL) and its managed

properties (Acquatro Suites, Dos Pebreros Café, Vivara Hot Springs, and future

developments).

This position ensures sound financial management, compliance with accounting

standards, timely submission of reports, and effective cost control across all units. The

Finance Manager also provides financial direction and coordination to property-level

accounting teams to ensure alignment with corporate financial strategies and ROHL’s

profitability goals.

Qualifications

• Bachelor’s Degree in Accountancy, Finance, or related field (CPA preferred).

• Minimum 5 years experience in financial management or accounting, preferably in

hospitality.

• Strong analytical and leadership skills with multi-property oversight experience.

• Proficient in MS Excel, accounting systems, and financial modeling.

• Knowledge of taxation, financial analysis, and audit processes.

• Excellent communication and report presentation skills.

Skills and Competencies

• Financial Planning & Analysis

• Budgeting & Cost Control

• Cash Flow & Treasury Management

• Accounting & Audit Compliance

• Taxation & Statutory Reporting

• Leadership & Multi-Property Coordination

• Problem Solving & Strategic Decision-Making

• Communication, Integrity, and Professionalism

• Aligned with Royal Oak’s Core Values: Integrity & Authenticity, Operational Excellence, Passion for Filipino Hospitality, Guest-centric Innovation, and Sustainable Growth

The Guest Experience & Development Officer (ISO Quality Officer) ensures that all guest touchpoints meet brand standards, service quality, and compliance with hospitality best practices. Acting as an internal auditor for guest experience processes, the role evaluates service delivery, monitors ISO and quality standards, and manages programs such as mystery shopper initiatives, guest satisfaction surveys, and service recovery protocols.

Qualifications

· Bachelor’s degree in Hospitality Management, Business Administration, or related field.

· At least 3 years of experience in hotel/resort operations, guest services, or quality assurance.

· Knowledge of ISO standards, quality management systems, and hospitality audits.

· Experience in mystery shopper programs or guest experience measurement is an advantage.

· Strong background in hospitality service culture and guest relations.

Skills & Competencies

· Analytical and process-driven mindset.

· Strong observation, documentation, and reporting skills.

· Excellent communication and interpersonal skills.

· Ability to influence and collaborate across departments.

· Knowledge of quality assurance tools, guest satisfaction metrics, and auditing methods.

The Rooms Division Manager oversees the full operational performance of all Rooms-related departments under Royal Oak Hospitality & Leisure Corporation (ROHL) and its managed properties (Acquatro Suites, Dos Pebreros, and new developments). This role ensures consistent implementation of SOPs, high-quality service delivery, property operations excellence, and curated guest experiences across all properties. The Rooms Division Manager supervises and supports Front Office, Housekeeping, Reservations, Engineering/Maintenance, and OTA/Booking Engine operations, ensuring alignment with Royal Oak’s service philosophy and operational standards

Qualfications

• Degree in Hospitality Management, Tourism, Business Management, or related field

• Minimum 5 years hotel/resort leadership experience in Rooms Division or Operations

• Strong knowledge in FO, HK, Reservations, Engineering, and guest experience programs

• Experienced in OTA platforms, booking engines, and rate management

• Strong leadership, coaching, and multi-property operations capability

• Excellent communication and problem-solving skills

• Preferably with pre-opening experience and SOP development exposure

Skills and Competencies

• Rooms Division Leadership & Multi-property Oversight

• SOP Development & Implementation

• Front Office, Housekeeping, and Reservations Expertise

• OTA, PMS & Booking Engine Management

• Guest Experience Design & Service Innovation

• Operational Auditing & Quality Assurance

• Team Training, Coaching, and Performance Evaluation

• Analytical thinking, decision-making, and attention to detail

• Aligned with Royal Oak Core Values: Integrity & Authenticity, Operational Excellence, Passion for Filipino Hospitality, Guest-Centric Innovation, and Sustainable Growth